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Team Programme – Nurses & Practice Managers

28 May 2022

08:00 Registration - Tea/Coffee & Exhibition
Moderator: Julia Wilson, ADI DCP Representative
09:00 Same-Day Teeth: 12 Months of Nurture, Two Hours in the Chair (Joint session with Hygienists & Therapists)

The implant dentist only drills the hole.

Immediate loading implants. Same-day teeth. Teeth in a day. Whatever you want to call them, same-day implants are among the most profoundly life-changing dental treatments available.

The short procedure can help patients find renewed confidence, relationships and social lives while opening up a whole new culinary vista.

Is all of this really thanks to the four holes drilled by the implant surgeon? Or is there more to it?

In this short, entertaining talk, Dr Pravesh Solanki delves deep into the same-day implant patient journey. He asks us to consider the heretical notion that the implant surgeon might not be the Rockstar in the room.  

Pravesh takes us through some real-life case studies from his clinic, examining each team member’s crucial role in affecting profound transformations.

Learning Objectives
  • To understand the five levels of awareness when marketing to implant patients
  • To examine digital and analogue marketing journeys
  • To understand the importance of pre and post-consultation follow-ups
  • To look into the communication journey in the consultation
  • To understand the role of every team member in securing successful outcomes

Pravesh Solanki

Pravesh SolankiSince completing a post-medical PhD at Oxford University over a decade ago, Pravesh Solanki’s unique marketing and business strategies have helped countless healthcare companies to scale and grow.

His superpower is building systems, processes and marketing campaigns centred around the end-to-end patient journey.

Through his agency, The Fresh, Pravesh has used this approach to support the growth of dentists, pharmacies, private hospitals, surgeons and several e-commerce businesses. 

Alongside The Fresh, Pravesh co-owns six dental practices. He is also a director of IAS Academy, the Changing Faces® denture clinic franchise and Same Day Teeth network.

His latest project is Leadflo®, an automated platform using Amazon’s machine learning algorithm for intelligent, patient-centric lead management.

Outside marketing, Pravesh’s most recent challenge was a 21 day water-only fast accompanied by a punishing workout regime. Originally intended as a one-off feat of endurance, Pravesh plans to make prolonged fasts a regular feature of 2021. 

Qualifications: DPhil (Oxon)

Moderator: Natasha Donnelly
Should We Treat All Patients?

This lecture will focus on patient expectation. Delegates will learn how to assess patients correctly using the psychological assessment and modified dental anxiety scale to determine suitability for large and life changing treatments and to ensure patients have realistic expectations regarding treatment outcomes.

We will look over all factors including social habits, medical history, and acceptance of long term maintenance for dental implant therapy including full arch tooth replacement. 

Learning Objectives
  • To appreciate the importance of careful patient selection with implant work
  • To understand of why implants have different requirements to general dentistry
  • To understand the processes involved in the implant rehabilitation of patients
  • To understand the technical processes involved in the assessment of patient expectations
  • To understand the long-term management and follow-up required in the restorative therapy

Adele Holland

Adele Holland’s career in dentistry started in 2007 when she quickly developed a passion for the industry.

In 2010 Adele began working at Kissdental where she spent 9 years, training and gaining knowledge in all areas and aspects of dentistry. She developed her skill set and took on the roles of Treatment Coordinator, Head Nurse, Compliance Manager and Implant Coordinator across three clinics, expanding specifically in implantology and surgical procedures.

Later in Adele’s career she began leading courses for clinicians and nurses in implantology, specifically in asepsis, full arch and immediate loading, and she now lectures for Neodent, training other nurses in all areas of implant dentistry.

Throughout her dental career, Adele has gained post qualifications in radiography, intravenous sedation and dental implant nursing.

10:30 Tea/Coffee & Exhibition
Moderator: Natasha Donnelly
11:00 Is There a Need for an Implant Coordinator and What is Their Role Clinically?

The aim of this lecture is to provide delegates with a greater knowledge and understanding of the role of an implant coordinator, what it consists of and how best to utilise an implant coordinator within a dental practice. Details will be given regarding the responsibilities involved, who is best suited to the role and the benefits of having an implant coordinator for patients and a dental team. Delegates will be provided with details of systems that both drive the role and complement the running of a practice.

Learning Objectives
  • To learn about the benefits of using a multiteam approach within a practice, and the importance of effective communication within a team and with patients
  • To understand what is expected for the role of an implant coordinator, and to discuss the benefits of different systems which complement the role
  • To discuss the use of a systemic approach in the new patient journey and the treatment planning process
  • To discuss the consent process and understand the elements of valid consent
  • To learn and discuss how to plan and execute the implementation of an implant coordinator role within a practice

Leanna Best

Leanna Best began her dental nursing career dental in 2005, training at Coronation Road Dental Surgery, where she remained for a further 6 years. After leaving Coronation Road, Leanna worked in an orthodontic practice where she gained a vast amount of knowledge in orthodontics and then she moved to Clifton Dental Studio.

After this, Leanna took the opportunity to become a TCO and through receiving lots of mentoring and completing the Level three diploma in Treatment Coordination, she is now lecturing twice a year with Straumann, helping others to implement the role of an Implant Coordinator and giving tips to Treatment Coordinators who are already working within the role.

11:35 Implant Decontamination

Dental practices have worked tirelessly to improve dental instrument decontamination processes since the introduction of best practice and HTM 01-05 in 2009 and with the update in 2013.  Standards have been met and confirmation of this is highlighted within CQC/ RQIA inspections. However some instrumentation, such as that used for implants, remain a challenge.  During this session there will be an opportunity to look at decontamination processes, manufacturers' instructions and how to improve our practice.

Learning Objectives
  • To know how to undertake decontamination processes as per HTM 01-05
  • To learn about reprocessing implant instrumentation
  • To understand the importance of manufacturers' instructions
  • To identify actions to improve decontamination processes within your practice

Amanda Jackson

Amanda Jackson is a Dental Care Professional Tutor who delivers dental nurse training and infection prevention and control education across Northern Ireland through her roles within the NI Medical and Dental Training Agency, Queen’s dental undergraduate programme and the Southern Regional College. 

Amanda has been passionate about dental nursing and educating others within dentistry for almost 25 years. She has a special interest in infection prevention and control /decontamination practices and also in promoting suicide alertness. 

Amanda is also a mum of three who enjoys being active, walking her dogs, playing tennis and camping with her family.

12:10 Moderated Discussion
Leanna Best

Leanna Best began her dental nursing career dental in 2005, training at Coronation Road Dental Surgery, where she remained for a further 6 years. After leaving Coronation Road, Leanna worked in an orthodontic practice where she gained a vast amount of knowledge in orthodontics and then she moved to Clifton Dental Studio.

After this, Leanna took the opportunity to become a TCO and through receiving lots of mentoring and completing the Level three diploma in Treatment Coordination, she is now lecturing twice a year with Straumann, helping others to implement the role of an Implant Coordinator and giving tips to Treatment Coordinators who are already working within the role.

Amanda Jackson

Amanda Jackson is a Dental Care Professional Tutor who delivers dental nurse training and infection prevention and control education across Northern Ireland through her roles within the NI Medical and Dental Training Agency, Queen’s dental undergraduate programme and the Southern Regional College. 

Amanda has been passionate about dental nursing and educating others within dentistry for almost 25 years. She has a special interest in infection prevention and control /decontamination practices and also in promoting suicide alertness. 

Amanda is also a mum of three who enjoys being active, walking her dogs, playing tennis and camping with her family.

Natasha Donnelly

Natasha Donnelly found her passion in dentistry by accident 11 years ago joining a small recently established dental practice as a receptionist.  Natasha has been an essential part of helping grow this practice from a one surgery NHS dental practice, to a three surgery private practice with a full time hygienist. Having worked in most roles during these years Natasha is a wealth of experience and a mentor for trainee nurses.  She is passionate about multi-team dentistry, and over the years she has upskilled to provide radiography, impression taking, implant nursing and sedation nursing, Natasha is a champion for DCPs wishing to add to their scope of practice and the opportunities within dentistry for progression, job satisfaction and being part of a career that makes a difference.  Natasha has worked as an implant co-ordinator for many years now, a role that she would like to see flourish in the UK.  COVID-19 has found Natasha more recently back in scrubs lending a hand chairside once again; however, she is now more suited to sitting behind a computer working on audits, spreadsheets and custom screens to ensure the smooth running of the practice as part of the management team.  She is really enjoying being involved in the ADI and the learning opportunities that this experience will provide.

12:30 Lunch & Exhibition
Debate: The Great Debate - Is Skill Mix Safe? (Joint session with Hygienists & Therapists)
Moderator: Fiona Sandom
13:30 The Great Debate - Is Skill Mix Safe? (Research Aspects)

The landscape of dentistry is changing with role substitution, role enhancement, direct access and greater focus on prevention and care.  Dental patient needs and demands are shifting and, commensurate with the growth of implantology, there is an increase in complaints. It is in this broad context that this presentation reviews interpretations of skill mix and the research evidence on the role of members of the implantology team. The presentation will examine what is expected of different members of the implantology team in patient selection, treatment planning, the treatment stage, post-treatment and the management of peri-implant diseases and conditions. The presentation will examine the value of skills mix alongside identifying concerns and reasons for teamwork failure, exploring barriers and enablers to successful skill mix. What might be learnt from other professions in healthcare and from the aviation industry will be highlighted, and attention will be drawn to implications for the maintenance of safe patient care and with emphasis on the importance of education, training and lifelong learning.

 

Learning Objectives
  • To describe interpretations of skill mix
  • To discuss research evidence on skill mix
  • To appraise the contribution of different members of the implantology team
  • To identify enablers and facilitators of good teamwork, implications for education and the maintenance of safe patient care

Alison Bullock

Alison is Professor of Medical and Dental Education at Cardiff University, School of Social Sciences and, since 2009, Director of the Cardiff Unit for Research and Evaluation in Medical and Dental Education. The purpose of the Unit and her main activity is to conduct multidisciplinary research and evaluation of the education and training of healthcare professionals. Specifically, she has worked in the field of dental education for about 25 years. She accumulated over one hundred peer-reviewed publications and is currently Associate Editor of the European Journal of Dental Education. Since 2018, she has published twenty four peer reviewed articles and been awarded approximately £750,000 as lead or joint applicant. Current and past funders include National Institute of Health Research, Health and Care Research Wales, European Union, the General Dental Council (GDC), Health Education England (HEE), the Health Foundation, and the Committee of Postgraduate Dental Deans and Directors (COPDEND). She regularly presents research at national and international conferences, including the International Association of Dental Research (where she was past president of the Education Research Group) and the Association for Dental Education in Europe (ADEE).  Her main teaching role is the supervision of masters and doctoral students.

Qualifications: PhD FAcMedEd PGCE BA

14:00 The Great Debate - Is Skill Mix Safe? (Pro Skill Mix)

The aim of this talk is to explore the regulation and research around using skill mix in dentistry. The dental care professionals’ role has expanded over the years and the ways in which they are regulated and trained has developed to encompass these changes. With direct access and the use of prescription only medicines, the dental care professional can provide many benefits to patients and dental teams alike and this talk will provide an insight into how skill mix can be implemented in general dental practice. Embracing a philosophy of collaboration within a dental practice has the potential to bring huge benefits across the spectrum of the working environment. An entire team working together and building a harmonious trusting environment will see benefits in terms of patient care, productivity, happiness and ultimately profitability.

Learning Objectives
  • To understand what safe means in dental practice
  • To discuss the evidence for skill mix
  • To understand how to utilise dental teams by playing to their strengths

Michaela O’Neill

After qualifying from King’s College Hospital, London in 1991 Michaela has worked clinically, taught and lectured throughout the UK and internationally. She now works with P&G as a Professional & Scientific Relations Manager for the UK & Ireland.

Michaela has been active with BSDHT since 1997 and in 2009 was elected onto the executive council and then as President of BSDHT from 2014-2016. She currently holds the role of Vice President of the International Federation of Dental Hygiene (IFDH).

At present she co-represents the dental hygiene and therapy profession in the UK in the change to legislation to allow the administration and supply of certain prescription only medicines (POMs) to be administered by suitably qualified dental hygienists and therapists without the need of a prescription.

Qualifications: RDH FAETC

14:30 The Great Debate - Is Skill Mix Safe? (Legal Aspects)

Successful implant dentistry relies on techniques, technology and teamwork. With every member of the dental team having a key role to play, this presentation will look at how optimal use of skill mix can enhance treatment outcomes and patient satisfaction.

The presentation examines the key questions:

Are we making the most of current skill mix opportunities – and if not, why not? What are the potential legal and regulatory pitfalls – and how do we avoid them? And the big question - is skill mix safe for me and safe for our patients?

This presentation will focus upon the challenges that dental teams face and discuss the safe use of skill mix to address these challenges, with an eye to potential risk of litigation and regulatory issues.

Learning Objectives
  •  To identify the potential benefits and potential risks associated with skill mix in dentistry
  • To identify and utilise current opportunities
  • To consider the safe use of skill mix

Sue Boynton

The dental profession faces considerable challenges on a daily basis. Sue Boynton has many years’ experience in dental practice and is recognised for assisting numerous dental professionals with a wide range of dentolegal issues for over 20 years.

Sue works as an Independent Dentolegal Consultant and Dental Complaints Expert using her extensive, in-depth knowledge and experience gained from her work over many years with a dental indemnity organisation. She continues to assist dentists and dental teams with individual dentolegal issues including GDC, complaints, professional and ethical issues, and remediation. On top of her extensive experience of complex dentolegal issues, Sue also brings her expertise to articles and e-learning initiatives. She is part of the Profession-wide Complaints Handling Initiative working group, and the National Advisory Board for Human Factors in Dentistry. Sue has a Master’s Degree in Medical Law, and is a Fellow of the College of General Dentistry, a Fellow of the Faculty of Forensic and Legal Medicine, and an NLP Master. She shares her knowledge and expertise on dentolegal issues in the UK and internationally and is a hugely popular speaker who is passionate about risk management and assisting dental teams.

Qualifications: BDS LLM FCGDent FFFLM

15:00 Tea/Coffee & Exhibition
15:30 Moderated Discussion: The Great Debate - Is Skill Mix Safe?
Alison Bullock

Alison is Professor of Medical and Dental Education at Cardiff University, School of Social Sciences and, since 2009, Director of the Cardiff Unit for Research and Evaluation in Medical and Dental Education. The purpose of the Unit and her main activity is to conduct multidisciplinary research and evaluation of the education and training of healthcare professionals. Specifically, she has worked in the field of dental education for about 25 years. She accumulated over one hundred peer-reviewed publications and is currently Associate Editor of the European Journal of Dental Education. Since 2018, she has published twenty four peer reviewed articles and been awarded approximately £750,000 as lead or joint applicant. Current and past funders include National Institute of Health Research, Health and Care Research Wales, European Union, the General Dental Council (GDC), Health Education England (HEE), the Health Foundation, and the Committee of Postgraduate Dental Deans and Directors (COPDEND). She regularly presents research at national and international conferences, including the International Association of Dental Research (where she was past president of the Education Research Group) and the Association for Dental Education in Europe (ADEE).  Her main teaching role is the supervision of masters and doctoral students.

Qualifications: PhD FAcMedEd PGCE BA

Michaela O’Neill

After qualifying from King’s College Hospital, London in 1991 Michaela has worked clinically, taught and lectured throughout the UK and internationally. She now works with P&G as a Professional & Scientific Relations Manager for the UK & Ireland.

Michaela has been active with BSDHT since 1997 and in 2009 was elected onto the executive council and then as President of BSDHT from 2014-2016. She currently holds the role of Vice President of the International Federation of Dental Hygiene (IFDH).

At present she co-represents the dental hygiene and therapy profession in the UK in the change to legislation to allow the administration and supply of certain prescription only medicines (POMs) to be administered by suitably qualified dental hygienists and therapists without the need of a prescription.

Qualifications: RDH FAETC

Sue Boynton

The dental profession faces considerable challenges on a daily basis. Sue Boynton has many years’ experience in dental practice and is recognised for assisting numerous dental professionals with a wide range of dentolegal issues for over 20 years.

Sue works as an Independent Dentolegal Consultant and Dental Complaints Expert using her extensive, in-depth knowledge and experience gained from her work over many years with a dental indemnity organisation. She continues to assist dentists and dental teams with individual dentolegal issues including GDC, complaints, professional and ethical issues, and remediation. On top of her extensive experience of complex dentolegal issues, Sue also brings her expertise to articles and e-learning initiatives. She is part of the Profession-wide Complaints Handling Initiative working group, and the National Advisory Board for Human Factors in Dentistry. Sue has a Master’s Degree in Medical Law, and is a Fellow of the College of General Dentistry, a Fellow of the Faculty of Forensic and Legal Medicine, and an NLP Master. She shares her knowledge and expertise on dentolegal issues in the UK and internationally and is a hugely popular speaker who is passionate about risk management and assisting dental teams.

Qualifications: BDS LLM FCGDent FFFLM

Fiona Sandom

Fiona SandomFiona qualified as a Dental Hygienist from Manchester Dental Hospital in 1993 and as a Dental Therapist in 1999 from Liverpool University Dental Hospital, and in 2013 gained her MSc in Medical Education from Cardiff University. She currently works in a busy NHS Practice, as DPSU Lead and North Wales Regional Lead for Health Education and Improvement Wales and at Bangor University as Project Specialist establishing the All Wales Faculty for Dental Care Professionals. She is an Education Associate for the GDC, an Examiner for the RCS Edinburgh and a past President of the British Association of Dental Therapists. She has been fortunate to work as a dental therapist in practice, in hospital, in community dental service and in personal dental service, and has an interest in treating anxious patients with inhalation sedation. She has been awarded two Oral and Dental Research Trust DCP Awards in 2013 and 2015. She is currently carrying out Health Service Research at Bangor University for her PhD and working on the proposal for the use of exemptions in medicines legislation by dental hygienists and dental therapists across the United Kingdom.

Fiona is a Fellow of the Faculty of Dental Trainers at the Royal College of Surgeons Edinburgh.

Qualifications: Dip DH Dip DT MSc in Med Ed

17:00 Congress Closing Ceremony (In Plenary Auditorium)