Law of averages – you can only ever have a team that’s as strong as its weakest link! Similar to having missing teeth, correct the issue with the best solution and you will get a whole lot more besides - visual appearance, renewed confidence and rock solid performance. Your team is no different. Don’t just change the appearance without dealing with the root of the problem first. So how best can you correct weakness in your team knowing you are strengthening it the best way possible? We will unearth reasons for your behaviours and those of your colleagues which impact the team’s overall performance. Over 90% of the Fortune 100 companies use these techniques. It works for them so it will work for you. Solve the people puzzle within your team and you will almost certainly have fast tracked your success! You won’t be the first to discover the weakness is not where you thought. I will share the very latest insights into advanced people skills (APS); without APS it’s like using a crown to fill a gap but not placing an implant!
Learning Objectives:
- To discover the four people types as defined by the counter-intelligence services
- To know why some colleagues frustrate you and how to handle it best
- To discover what really motivates your team and gets you the results you want
- To re-discover the pleasure of working within a focused, happy team
- To learn to quickly identify clients' personality traits from incoming emails and telephone calls
- To instill client confidence from the first point of contact and continue to build client confidence every step of the journey