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SUMMARY:Winchester Study Club
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DESCRIPTION:Our regulator in the UK has said that the entire dental team should be involved in patient care in today’s general practice.\n\nIn this discussion we will look at the elements of the dental team and what their roles could be in a modern patient-centric practice. We look at common problems in general practice in relation to implant dentistry and novel ways of solving these problems.\n\nDiscussion will focus on how and where to get the best training for communication skills between the team and with patients using real-life examples from a successful private practice. This will be an interactive discussion and will be ideal for the whole team to attend.\n\nAims of the Meeting:\n\nWho are the extended dental teamWho defines what is “ideal” in terms of professional dental servicesDiscuss the barriers to providing the idealIndividual roles of the extended teamHow to train the extended dental teamDiscuss good and bad communication skills with the patient and the teamObjectives of the Meeting:\n\nGain an appreciation of customer service skills in dental practiceUnderstand that every member of the extended dental team has an impact on the experience of anyone to who we encounterBusiness transaction or professional service – the boundariesUnderstand the concept of the relay-race as it applies to the extended dental team – a real-life approachLearn how to use successful\, tried and tested methods to improve communicationsLearn how the extended dental team can drive more case acceptance – incentive-driven practice
DTSTAMP:20190911T230000Z
DTSTART:20190911T230000Z
DTEND:20190911T230000Z
LOCATION:The Winchester Hotel & Spa, Worthy Lane, Winchester, SO23 7AB
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