Reports on the ADI Team Congress 2011
Thursday 14 - Friday 15 April
Manchester Central Convention Complex
Petersfield, Manchester M2 3GX
Effective communication with patients
Speaker: Miss Louise Fletcher
Reviewed by Helen McVicker
As a team we are trying to create a calm friendly environment to make the patient feel at ease. Louise emphasised the importance of us as a dental team realising exactly how we communicate. We use verbal; we talk all the time! Paralinguistic is how you say things; it is your tone and how you speak to your patients. Body language; be aware of this and your facial expressions. Never stand with your arms folded and have a bored expression.
An important factor when communicating is to listen. Listen to what patients are telling us. Treat the patient uniquely. Involve the patient. To ensure the patients expectations are met, we should always try and take it one step further.