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Congress 2011
Reports on the ADI Team Congress 2011
Thursday 14 - Friday 15 April
Manchester Central Convention Complex
Petersfield, Manchester M2 3GX

Effective communication with patients
Speaker: Miss Louise Fletcher

Reviewed by Helen McVicker

Louise Fletcher
Louise began by explaining how communicating effectively in the dental practice is of utmost importance. Patient trust is what we are hoping to achieve. Building a rapport with your patient is very important also, and if you can do this you will receive a better uptake on your treatment plans.

As a team we are trying to create a calm friendly environment to make the patient feel at ease. Louise emphasised the importance of us as a dental team realising exactly how we communicate. We use verbal; we talk all the time! Paralinguistic is how you say things; it is your tone and how you speak to your patients. Body language; be aware of this and your facial expressions. Never stand with your arms folded and have a bored expression.

An important factor when communicating is to listen. Listen to what patients are telling us. Treat the patient uniquely. Involve the patient. To ensure the patients expectations are met, we should always try and take it one step further.

HTM0105 and implant dentistry